Supervise Installation team to ensure customer’s satisfaction of the delivery and installation of office furniture by performing the following duties.
Essential Duties and Responsibilities:
- Must be able to oversee any job regardless of size or complexity.
- Must commit themselves to continuous improvement.
- Must provide the action steps to ensure the customer’s total satisfaction.
- Must be willing and able to train installers to a Installer Level 3.
- Must meet performance standards in the following areas:
- Project Management considerations
- Blueprint reading
- Team building
- Problem solving
- Mock-up presentations
- Installation/Product Training Modules:
|¨ Series 9000||¨ Elective Elements||¨ Conventional Desks|
|¨ Avenir||¨ Ellipse||¨ Conventional Files|
|¨ Context||¨ Montage|
|¨ Answer||¨ Pathways|
- Be able to apply knowledge of familiar system’s installation techniques to non-familiar systems
Directly supervises 1 to 10 Installers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems, maintaining a clean and safe work environment. Control tools and equipment assigned to their projects. Maintain and assure accuracy of daily labor logs. Attend job site safety meetings as required. Convey to subs, temps and fellow associates bkm’s expected standards of conduct in dealing with each other and our customers.
Education and / or Experience:
High School diploma or general education degree (GED); and minimum three to five years related experience and/or training; or equivalent combination of education and experience.
Receive CPR/First Aid training and certification and stay current in that certification.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
The physical demands described here are representative of those that must be met by an associate to successfully per form the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The associate must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include color vision.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
This position also requires employee to drive back and forth to customer contacts, training, vendors, etc. Position requires ownership/access to a reliable automobile. Must have a valid California driver’s license and a clean driving record. Must meet criteria to drive bkm OfficeWorks vehicles when necessary.